Carroll's Auto Services
With a commitment to excellence, this auto repair shop in Richmond offers a comprehensive range of high-ticket services, including engine diagnostics, transmission repair, and advanced electrical system solutions.
Their certified technicians leverage state-of-the-art technology to deliver reliable maintenance and repair outcomes, ensuring vehicles operate at peak performance.
Customers can trust their expertise in both domestic and foreign vehicles, as well as their dedication to transparency in pricing and service recommendations. This establishment prioritizes customer satisfaction, making it a preferred choice for discerning vehicle owners seeking quality and professionalism in automotive care.
Latest Feedback
- "The engine diagnostics were thorough and accurate, saving me time and money on unnecessary repairs. Highly recommend their expertise!"
"I had a transmission issue that several shops couldn't resolve. Their team not only fixed it quickly but also explained everything in detail."
"Exceptional service quality! They provided a comprehensive inspection and addressed my vehicle's needs effectively without upselling."
Customer Reviews
What People Say
Zachary Silverthorn
June 26, 2025
I had my car serviced here last week and was quite impressed with the level of professionalism shown by the staff. They took the time to walk me through each step of the process and answered all my questions thoroughly. I had a brake issue that they handled expertly, and I really appreciated their transparency regarding costs. The only feedback I would give is that they could improve the communication regarding wait times. I felt left in the dark at one point during my wait. Nonetheless, the quality of work they provided was top-notch, and I'll definitely be returning for my future car needs.
Xin Hawkins
May 14, 2025
Wow, what an amazing experience! I brought my car in with a troubling engine light. I was worried I would be presented with a long list of repairs, but the team was honest and straightforward. They diagnosed the problem quickly and efficiently, and the repair cost was much lower than what I had anticipated. I also loved how they took the time to explain the repair process to me in a way I could understand. It truly felt like they cared about me and my car rather than just trying to make a quick buck. Their commitment to customer service is evident. I would absolutely recommend this place to anyone needing car repair!
Aurora Evans
March 10, 2024
I recently had to take my car into a local auto repair shop and I can’t express how relieved I was by the experience. From the moment I walked in, the staff greeted me with smiles and made me feel welcome. They listened attentively as I explained the issues I was having with my car. It was refreshing to see how knowledgeable they were; they really took the time to explain what might be wrong and didn’t pressure me into any unnecessary repairs. They provided a detailed estimate which was surprisingly reasonable, especially considering the quality of service I received. I appreciated how they kept me updated throughout the process; they called me to let me know when the repairs were completed and even provided tips on how to maintain my vehicle moving forward. When I picked up my car, it ran like new! The only minor hiccup was that the wait time was a bit longer than I anticipated, but I was more than willing to wait for such quality service. Overall, I couldn’t be happier with the work they did and I’ll definitely be returning for future services. Highly recommended!
Otto King
February 24, 2024
I took my vehicle in for some routine maintenance and was pleasantly surprised by the level of service provided. The technicians were courteous and took the time to discuss what needed to be done. I particularly liked the fact that they didn’t try to upsell me on unnecessary services, as I've experienced at other places before. The work was completed in a reasonable amount of time, although I felt the waiting area could use a bit more seating. Overall, I’m satisfied with my experience and would recommend this place to friends.
Kathleen Bennett
January 16, 2024
After hearing multiple recommendations, I finally decided to visit a nearby auto repair shop for some much-needed maintenance on my vehicle. The staff was incredibly friendly and made the entire process easy. They clearly explained everything they were doing and why, which gave me confidence in their work. I had an oil change and tire rotation done, and they even offered to check my brakes at no extra charge, which I thought was a nice touch. The waiting area was clean and comfortable, making the wait more bearable. The only downside was that I had to wait a little longer than expected due to a busy schedule that day, but they kept me updated. Overall, I walked away feeling good about my experience and will definitely return when I need more work done.
Today
Opening Hours
| Monday | 8 am–5 pm |
|---|---|
| Tuesday | 8 am–5 pm |
| Wednesday | 8 am–5 pm |
| Thursday | 8 am–5 pm |
| Friday | 8 am–5 pm |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Auto repair shop Loc: 37.5596 / -77.473
Plan your visit
Weather
- Richmond
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| feels like | N/A °F |